Contact & Support

At K.O CLUB, we keep support simple, clear, and direct.

For questions about your order, sizing, shipping, returns, or product care, contact our Customer Care team at:

support@koclubwear.com

We usually reply within 24–48 business hours.

Support Hours

Our support team is available from:

Monday to Friday
09:00–18:00 CET / CEST
Excluding public holidays.

Where We Operate

K.O CLUB is an international online store with a strong service focus across Europe.

We currently serve customers in Europe and selected international destinations. Shipping availability, delivery times, duties, and taxes may vary depending on your country.

Before Contacting Us

To help us assist you faster, please include:

Order number
Full name used in the order
Email used at checkout
Reason for contact
Photos, if the request is related to a product issue

Frequently Asked Questions

Where is my order?

Once your order has been dispatched, tracking details will be sent by email whenever available. Please allow some time for tracking information to update after the order is handed to the carrier.

How long does delivery take?

Orders are usually processed within 1–2 business days after payment confirmation. Estimated delivery times are:

Standard EU delivery: 4–7 business days
Express EU delivery: 2–4 business days
International delivery: 7–21 business days

Delivery times may vary depending on destination, carrier, customs, holidays, or external delays.

Do you ship outside Europe?

Yes. K.O CLUB ships across Europe and internationally. For orders outside the European Union, customs duties, import taxes, or local fees may apply depending on the destination country.

Do you offer free shipping?

Yes. Free standard shipping applies to orders above €69.

Can I change my order after placing it?

If you need to update your shipping details or order information, contact us as soon as possible at support@koclubwear.com. We cannot guarantee changes once an order has already been processed or dispatched.

I am not sure about my size. Can you help?

Yes. Send us your height, weight, usual size, and preferred fit. Our team will help you choose the most suitable size based on the K.O CLUB fit reference.