Refund policy
Refund Policy
At K.O CLUB, we want every customer to feel confident before and after placing an order.
This Refund Policy explains how returns, exchanges, cancellations, and refunds are handled for purchases made through our online store.
14-Day Right of Withdrawal
If you are a consumer located in the European Union, you have the right to withdraw from your online purchase within 14 days of receiving your order, without giving any reason.
To exercise your right of withdrawal, please contact us at:
Your request must include:
Order number
Full name used in the order
Email address used at checkout
Item(s) you wish to return
Reason for contact, if applicable
The withdrawal period starts on the day after you receive your order. If the deadline ends on a weekend or public holiday, it is extended to the next working day.
Return Conditions
To be eligible for a return, the item must be:
Unworn
Unwashed
Unused
In its original condition
With all tags, packaging, and hygiene seals intact, where applicable
For hygiene and health protection reasons, underwear and intimate apparel can only be returned if they remain unused and, where supplied sealed, the hygiene seal has not been removed or broken.
Items that have been worn, washed, damaged, stained, altered, or returned without the required packaging may be refused or partially refunded depending on their condition.
This does not affect your statutory rights if the item is faulty, damaged, or incorrect.
Hygiene Exception
Certain sealed goods that are not suitable for return for health protection or hygiene reasons may lose the right of withdrawal once unsealed after delivery. This may apply to underwear and intimate apparel where a hygiene seal or protective packaging has been removed.
Return Shipping Costs
Unless the item is faulty, damaged, or incorrect, the customer is responsible for the cost of returning the goods.
We recommend using a tracked shipping method, as K.O CLUB is not responsible for returns lost in transit.
If the return is due to a faulty, damaged, or incorrect item, K.O CLUB will be responsible for the return cost or will provide an appropriate return solution.
Refunds
Once your return is received and inspected, we will notify you by email whether the refund has been approved.
If approved, the refund will be issued to your original payment method.
Refunds will be processed within 14 days from the date we are informed of your withdrawal, although we may wait until we have received the returned goods or proof that the goods have been sent back.
Original standard delivery costs will be refunded where required by applicable consumer law. If you selected a more expensive delivery option, such as express shipping, only the standard delivery cost may be refundable.
Please note that your bank or payment provider may take additional time to process and display the refund.
Exchanges
We do not guarantee direct exchanges due to stock availability.
If you need a different size, color, or item, please contact us at:
The fastest solution may be to return the eligible item and place a new order.
Damaged, Faulty, or Incorrect Items
Please inspect your order when it arrives.
If you receive a faulty, damaged, or incorrect item, contact us as soon as possible at:
Please include:
Order number
Description of the issue
Clear photos of the item
Photos of the packaging, if relevant
We will review the case and provide the appropriate solution, which may include a replacement, refund, or return instructions.
Non-Returnable Items
The following items cannot be returned unless faulty, damaged, or incorrect:
Items that have been worn, washed, or used
Items without original tags or packaging
Items with removed or broken hygiene seals, where applicable
Items damaged due to misuse or improper care
Gift cards, if applicable
Final sale items, where clearly stated and permitted by law
How to Start a Return
To start a return, contact us at:
Please do not send any item back before receiving return instructions from our support team.
Returns sent without prior approval may not be accepted.
Contact
For any questions about returns, refunds, or exchanges, contact us at:
